Returns & Exchanges

At Umami Shop, we want you to savor every bite. If your order arrives damaged or fails to meet our quality standards, we offer a 14-day return window for unopened pantry staples and immediate credit for perishable items.

Return Process

• 1.
  Contact Support

  Email our flavor experts at [email protected] with your order number and photos of the items you wish to return or report as damaged.

• 2.
  Receive Authorization

  Our team will review your request within 24 hours and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.

• 3.
  Pack Your Items

  Securely place the unopened products in their original packaging to ensure they are protected during transit back to our warehouse.

• 4.
  Get Your Refund

  Once we receive and inspect your return, we will issue a full refund to your original payment method or provide store credit within 3-5 business days.